A return policy outlines how, when, and under what conditions your customers can return purchased goods and services.

You can name your return policy in many different ways, such as:

  • Return and refund policy
  • Returns and exchange policy
  • Shipping and return Policy
  • Store Return Policy

A well-written return policy can help your business retain customers and increase sales. But overly restrictive or nonexistent policies tend to scare people away.